Contour 2 Problems

The last week or so all my scheduled programs disappeared and this has continued to happen every day or so.  I can unplug the box from power for a few minutes and within an hour or so the scheduled programs are back but have missed recording some programs during the interim.

I called technical support last night and a recording came on that there were known problems with Contour 2 and the engineers are working on the problem.  Does anyone know if this is the problem they are working on?

I hate to trade in my box and lose all my recorded programs and scheduled program settings.