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Every time I turn on the Contour boxes, if I change the channel, the box will not connect. In order to get the channel, I have to power cycle the box. This is on every single box, indicating to me that the software is the problem. I already have the boxes set to reboot every day, so that isn't the problem. Please check the software, or go back one. The current software version (85.0.1) isn't cutting it.
Why do moderators always ask people to email them? If users wanted to talk to just moderators, they would have email them to begin with instead of posting here.
Sounds more like a issue with the upstream the box uses to initilize and get guide and service information. Do you have Cox internet? If so, do you have a modem on the same outlet as a box? If so, post the signal levels from the modem at 192.168.100.1. There is a way to find the diagnostic data in the box menu, but it's different for different boxes and software. Do you know what Contour box you have?
I literally came on to see if this is a problem for anyone. EVERY SINGLE DAY, when i turn my entertainment center on, the TV is frozen on the last channel that was on prior to turning it off. The audio on the current channel is working yet the picture is frozen. I have to pull the power every day. I have had cox out to look and they blamed the receiver. I switched the countour 2 box to another input in the receiver and same issue. I have tried 3 different boxes and all pose same issue. I don't know what to do. Granted, pulling the power daily isn't the end of the world, but it should not be that way. Any ideas?
The box should not be freezing up like this. Are you getting any error messages are having issues with other channels?
Allan - Cox Support Forums Moderator.