I have had the new contour 2 for over 6 months & it's been great but the last 2 nights the response time of pressing any buttons on the remote has taken over a minute to respond at times. I thought it was the batteries since the remote said 30% power left but that didn't help. Even after daily updates & reboots it still happens, I rebooted again & it seemed fine until the next night. everything I was doing on there fast forward, deleting, exiting the recordings section, reminds me of the issues I had until we got are cable wires fixed last summer & on the old contour.

Eventually, the box responds executing all of the commands entered previously.It has happened again tonight.

thecat18, When do you see the Contour 2 receiver response start to slow, or be slow after a particular action, or viewing an App, On Demand, or playback? Like you've found, I suggest unplugging the receiver power for 20 seconds and allow the receiver to reset when you see the receiver slow to respond to remote commands.

It happens when doing anything, especially playing a rec. in the dvr. I did reboot both nights in a row, last night I unpaired & paired the remote again but only got to test it for a min. I will let u know if it is better. Maybe when my battery level was low & I got the warning saying voice comm. wouldn't work it did something to the remote or when I changed the batteries. just a thought.

thecat18, Please let us know if this works for you. If you need to reach back out to us, we are available 24/7.

Well it happened on the 2nd of our 3 boxes again but since rebooting them they seem ok so far.

Contour 2 Remote issue | Cox Community

19 Replies

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thecat18
New Contributor III
7 years ago
Eventually, the box responds executing all of the commands entered previously.It has happened again tonight.
DustinP
Moderator
7 years ago
thecat18,

When do you see the Contour 2 receiver response start to slow, or be slow after a particular action, or viewing an App, On Demand, or playback? Like you've found, I suggest unplugging the receiver power for 20 seconds and allow the receiver to reset when you see the receiver slow to respond to remote commands.
thecat18
New Contributor III
7 years ago
It happens when doing anything, especially playing a rec. in the dvr. I did reboot both nights in a row, last night I unpaired & paired the remote again but only got to test it for a min. I will let u know if it is better. Maybe when my battery level was low & I got the warning saying voice comm. wouldn't work it did something to the remote or when I changed the batteries. just a thought.
MarkM1
Former Moderator
7 years ago
thecat18,

Please let us know if this works for you. If you need to reach back out to us, we are available 24/7.
thecat18
New Contributor III
7 years ago
Well it happened on the 2nd of our 3 boxes again but since rebooting them they seem ok so far.
thecat18
New Contributor III
7 years ago
Well it's been happening again, this time when I was watching something back when it was still recording, it took 10 min. for a command to respond. it seemed to help by taking the batteries out & put back in after 5 sec. but why does this happen at times.
StephanieA
Former Moderator
7 years ago
Are all TVs having this issue?
thecat18
New Contributor III
7 years ago
StephanieA said:
Are all TVs having this issue?

It has happened on the other boxes with other commands taking a while to work, but mostly on the main contour box. It got better for now after the box rebooting last night because of the power flickering because of the snow storm. It used to happen when we had the old contour system & before we had the cable man fix our old cables last summer. It mostly happens when I am watching a recording on the dvr when it's still airing. Also sometimes fast forward & rewind doesn't respond & it doesn't stop rewinding or fast forwarding & if I reboot the recording will get messed up.
StephanieA
Former Moderator
7 years ago
thecat18,

When I review the signals to your receivers, I'm showing no communication between them. I suggest making an appointment to get this resolved once and for all. Please email us at cox.help@cox.com with the account details and a link to this post.
thecat18
New Contributor III
7 years ago
StephanieA said:
thecat18,

When I review the signals to your receivers, I'm showing no communication between them. I suggest making an appointment to get this resolved once and for all. Please email us at cox.help@cox.com with the account details and a link to this post.

Ok I will do that, because it happened last night where it got stuck on fast forward & it wasn't even recording still.