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My DVR was confirmed (in live-chat) as having hardware issues; live TV record-pause not working & DVR list sometimes showing a blank blue-screen. I don't have the packaging (box, wrap, paperwork) the DVR came in... Just the remote and the DVR itself are left.
1. Accept the trade-in w/out the box?
2. Existing HDD. I've got a ton of movies not yet viewed on the faulty DVR. Dumb question here, but I assume it's safe to say that COX does not swap/does not recommend doing an HDD swap when return/replacing a DVR.
no the recordings are married to the hardware just like a tivo