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I just had a Cox tech out to swap my 5 Contour 1 (1 HD DVR and 4 HD boxes) for Contour 2. All of my boxes are in a central server room and are controlled via IR XCVRs through a switch box in my home automation system (Savant.) I was told none of the slave boxes have an IR interface now and I'd have to stay with Contour 1. I find this hard to believe. Any help welcome. Thx
You were given the wrong answer. Check out this previous thread for the correct answer:
When you want answers about the Contour 2 system, don't go looking for answers that reference "Cox" or "Contour 2". You won't find any. Search for Comcast Xfinity since Countour 2 is just a licensed rebranded Xfinity rollout.
Try locating your box on this page: X1-Boxes-and-IR-Locations and it should show where to place the IR emitter.
The slave boxes I have are the Cisco XiD (model # CXD01ANI on the bottom) and the front looks like solid black plastic with no window for IR reception, but they work just fine with my IR only universal remote.