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Spencenvickie's avatar
Spencenvickie
New Contributor
7 years ago

Contour Tv on screen guide

Does anyone else have an issue with the Contour on screen guide?  Our on screen guide does not have the mini box with current channel on display while looking at guide that used to be available with the B button.  Whenever I try and explain this to a Cox technical support rep, they kind of have no idea what I'm talking about.  Just wondering if anyone else has this issue and if you have any idea on how to fix it.

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  • MarkM1's avatar
    MarkM1
    Former Moderator
    7 years ago

    Spencenvickie,

    There was an update on the Contour box that removed that feature from the cable box. This went into affect within the past few weeks. We do apologize for any inconvenience this may have caused.

  • Spencenvickie's avatar
    Spencenvickie
    New Contributor
    7 years ago

    Can't it be put back on?  I see quite a few people commenting on this issue.  Why not listen to your customers?

  • MichaelJ's avatar
    MichaelJ
    Moderator
    7 years ago
    Hi Spencenvickie, there is no option to revert back to the previous version. I forwarded your comments to our video development team to let them know you would like to see this feature become available again.