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Contour Tv on screen guide

Does anyone else have an issue with the Contour on screen guide?  Our on screen guide does not have the mini box with current channel on display while looking at guide that used to be available with the B button.  Whenever I try and explain this to a Cox technical support rep, they kind of have no idea what I'm talking about.  Just wondering if anyone else has this issue and if you have any idea on how to fix it.