Want to learn how to use the Support Forums?
Read the forum guidelines
I don't use contour often. In fact I may have used it only once a few months ago, but now I'm unable to use it at all.
When I go the website it seems to not be able to detect my flash player, and states I need update to the latest version.
Per Adobe's site I have Flash Player 184.108.40.206 (the latest version)
I'm using Chrome on a Win 10 pc, so flash player is automatically updated and enabled. None the less I verified this in the settings: "Allow flash player" is on, "Ask first" is off, and I even added https://watchtv.cox.com to the "Allow" list.
I also tried using Microsoft Edge and got the same exact error.
I have no issues using either browser on YouTube, Hulu, Netflix, and various other streaming websites. I don't have any add blockers enabled.
Anyone have any suggestions I haven't tried yet?
I have the same exact issue. I use contour to watch TV on my win10 laptop all the time. It was working fine up until this morning. Starting at around 11 AM when I went to the contour site, I got "Flash compatibility issue" message. It happens on both Chrome and Microsoft Edge. I rebooted my laptop, tried disabling and enabling Flash again. Nothing works. And yes, I too have the latest Flashed installed on my Win10 laptop. Not sure what the deal is. Cox gotta fix this.
Desktop mode. Java and cookies are both enabled already. I found out that if you delete your cox cookies and clear browsing data, re-login to watchtv.cox.com, it finally worked.
I'm having the same issue. Contour works on Firefox. And this just started about a week ago. I use Contour daily. I'm on Windows 7