Forum Discussion

Aggravated_Cust's avatar
Aggravated_Cust
New Contributor
10 years ago

Disruption of NBC & FOX Due to Contract Dispute

I want to know why Cox feels as if they do not have to issue credit for a disruption in service due to contract disputes. I had to call in and the service rep tells me, "If I give you credit, it will only be like $5." First off, "only." $5 is a lot to a lot of people. Second, that's pretty odd, when a friend of mine called in and received a $45 credit. Third, think of the money Cox will make for charging all of their customers the full amount for service that they did not receive, yet are not paying the fee to the station transmitting the service to Cox. Now FOX is out...how many credits will they give out then...unless you call, ZERO! 13 years of being a LOYAL customer. I seriously doubt it will be 14. One more dispute and I'm done!
CoxDoesntCare
COXFail
Coxripsyouoff
  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II
    10 years ago

    FYI: From Cox's ToS

    D. Programming: You acknowledge that Cox reserves the right at any time and in its sole discretion to change its channel lineup and/or to pre-empt specific programs or parts of programs previously advertised as available. Cox also reserves the right to alter its fee structure upon notice to you. You may immediately terminate service upon notice to Cox. 

    You still have a point, my point is just Cox is under no legal obligation to give credits. That is why they only do when you ask. It is usually not in a business best interest to give out money if they don't have to. In this case it may be to Cox's benifit, to save customers, but logic like that is not common in the business world. 

    Last, part of it may be they are still under negotiations? Wouldn't make sense to give you a credit for lost features if next week they get the channel back. 

  • AllenP's avatar
    AllenP
    Valued Contributor
    10 years ago

    Let's look at the economics:

    The Economy package (that takes ESPN and the other sports networks out of the equation) lists for $40.49 on Cox website.  That gives you 40+ stations and averages out to about $1 per station.  That is the selling price, not Cox's cost.  Why would you expect even a $5 credit for something that costs Cox less than $1?  A $45 credit is more than all 40+ stations cost the consumer.  Any credit you receive would be a courtesy, not based on cost of service lost.

    I know nobody likes being caught in the middle of a rate dispute but we don't like rate increases either.  If Cox sets a president giving the network a 300% increase, all other networks will want the same .... do you want a 300% increase in your bill?  Think not!

  • Aggravated_Cust's avatar
    Aggravated_Cust
    New Contributor
    10 years ago
    And that's why...There has been a 50 percent collapse in broadcast TV audience ratings since 2002. People are so frustrated with Cable companies all together. Shotty contracts, negotiations, business practices (lack thereof), dishonesty, overcharging, you name it!
  • Aggravated_Cust's avatar
    Aggravated_Cust
    New Contributor
    10 years ago
    2.5 million Cox customers. I don't care if it's a $0.25 credit for not having NBC. If you don't receive a service, you shouldn't be charged. Add up the money Cox just made for not transmitting a service and not paying the $1 per station, yet charged their customers. Now add up Fox for this month. Who knows who will be next month...and the month after...and the month after. 150,000 consumers cut the chord last quarter. Many reasons behind that. Shotty cable companies is one of the reasons.
  • Becky's avatar
    Becky
    Moderator
    10 years ago
    The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. Posts not related to technical issues will be locked.