On Demand channels not working
For the last week, my on demand channels have not been working, I can look at my options, but when I go to play it, I get a error.... Your movie cannot be accessed at this time.... What is the problem?
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I have been having issues since the recent software upgrade. Press On Demand and I get "Loading...Please wait." Or then I get the error message. When it has been working there is a lot of latency going through the menus.
They should change the name from "On Demand" to something else because it certainly is not "On Demand".
Same problem last night & tonight. After pausing our movie last night, it wouldn't resume. Called Cox & they removed the charge for that movie + they're sending us a coupon for 2 free movies. Doesn't help us now, but hopefully they'll work out the glitches.
It look like you're having some signal level problems with all of the equipment in your home. It may be time to arrange for a technician to come out and troubleshoot further.
I have been haveing the same problem for 3 months, 4 techs have come out (2 this week) but still no on demand. what gives? Wtf cox this is **!!!!
Are you having the issue with all boxes in your home?
No just the upstairs boxes, we have whole home dvr to. The boxs were balanced last visit (2 days ago) and all boxes were replaced the time before (1 week ago). They balanced the boxes due to one room upstairs not getting all the movie channels we pay for.
If it's not all the boxes having issues it sounds like an issue somewhere with the others was missed. We may need to have another technician come out and investigate further.
I was afraid that they had to come out again its been 5 times they have been here since we got service here about 6 months ago.
I'm sure that must be very frustrating indeed. However if it is working on one box and not the other that would eliminate any system issues. Is the cable outlet in question fished through the wall by any chance?
No the house has outlets when the house was built, these problems didint start untill this one tech messed with the upstairs outlet. Since then we have had nothing but problems. Like I could only get channels 2 through 13 at one point.then my room wouldnt get showtim and epic but all the others were fine. And last to use ondemand we have to reboot the upstars box every time.
