No Data

No Data

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Why when I go to my guide on my remote does every listing have "No Data"?

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  • Posted by Becky
    16 May 2012 1:26 PM

    Hi Veggie,

    "No Data" on the Guide usually means that the cable box is out of sync with our network. Unplug the power from the cable box for 2 minutes. When you plug it back in, give it 3-5 minutes to load the channels. The Guide data will populate after  the channels load, and can take as long as 30 minutes to load completely. 

    If you are unable to get the Guide data loaded after going through the above steps, please don't hesitate to call Technical Support so we can send a signal to re-initialize the cable box.

    Becky K.
    Cox Support Forums Moderator