On Demand not working on Tivo Box

On Demand not working on Tivo Box

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On Demand does not work via my TiVo Premier box with a cable card and tuning adapter. It tells me I have to call 844-260-0426 to subscribe to this premium service. It has worked in the past and I have also confirmed I can use on demand from my contour box.  According to your forum (http://forums.cox.com/forum_home/tv_forum/f/4/t/16709.aspx) I am not the only one with this issue. How can I resolve this?

Verified Solution
  • Posted by CoxUser007
    13 Mar 2018 12:36 PM
    Accepted Answer

    Thanks Colleen.  Email has been sent.

    Update: My issue was resolved via a service tech visit. The tech was not even informed by Cox during his weekly training meetings that TiVo could do On-Demand, however he was able to talk to the BackOffice folks and get things sorted. In my case, the OD4TIVO code was already on my account. Neither he nor I are exactly sure what the issue was, however we suspect it was due to my cable card not being paired properly. I’d suggest starting with that if anyone else has a similar issue.
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  • Posted by ColleenD
    13 Mar 2018 3:12 AM

    I'll need to check your account, but our system is currently undergoing maintenance. Please email cox.help@cox.com with your full name, complete street address, the details of the issue and a reference to this forum thread.

    Cox Support Forums Moderator