Contour 2 asks me to name the box

Contour 2 asks me to name the box

TV Forum

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Several times, when I turn on my TV and box, the screen asks me to name the location, meaning, I assume, the name of the box. I can't do anything else until I select a name and the enter button.

I'm not sure why I am asked this, since I have only one box and don't know of anything that might access the box other than the remote.

Can anyone explain what's going on and if there is a way to keep from being prompted to name it? It doesn't happen often, but it has happened several times since it was installed.

All Replies
  • Posted by DustinP
    12 Jan 2018 1:01 PM
    Hi Charles50,

    You can name the receiver by going into the Contour 2 receiver settings. Here's how:

    Power on the TV and Cox receiver.
    Press the CONTOUR button on the RX-11 remote.
    Highlight the Gear Icon and press the OK button.
    Highlight Device Settings, press OK.
    Highlight Device Name, press OK.
    Choose a name from the drop down list, press OK.

    Once this step is taken is it saving the name, or is the TV screen showing a different menu than the one you see when completing these steps?

    Dustin

    Cox Support Forums Moderator