Cable Boxes (2) keep rebooting daily

Cable Boxes (2) keep rebooting daily

TV Forum

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This question is still unresolved
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For a week now, and I have 2 cable boxes, the boxes reboot by themselves for no apparent reason while watching. I live in Destin, FL and on our local web site, other COX users are reporting the same issues. It seems like the boxes are receiving or downloading software at the time.....it only stays down for a few minutes (no signal) and then will come back on by itself after running through the algorithms (Technicolor, receiving interactive programs, etc).....I do not have Contour, just basic cable channels.....oppps, there it goes again......I called C/S Tech support and they said (Level 1) they he could NOT see inside my box or the history of the reboots (why)....I just want a solution and Destin, FL is having this issue. what is the problem (s)....Can you help? anyone?
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  • Posted by JonathanJ
    10 Jan 2018 9:22 PM
    @Acemail

    We like to take a closer look at this issue please email your full address and the primary name of the account holder to cox.help@cox.com

    Jonathan J
    Cox Support Forums Moderator