Free Movies/Netflix

Free Movies/Netflix

TV Forum

Activity: 8 Replies | 3 Subscribers

This question is still unresolved
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How do you turn off the Netflix feature?

Every time we search for a free movie in on-demand it comes up that you need a Netflix subscription. It's obviously not a free movie if I need to pay for a Netflix subscription. It gets really aggravating when you just want to watch a free movie and every thing needs a subscription to pay extra after I'm already spending over $200 per month. Either make it a feature you can turn off on your DVR or get rid of the feature.

All Replies
  • Posted by JonathanJ
    28 Dec 2017 8:35 PM
    @tcompound

    When trying to access on-demand just select it and not Netflix.

    Jonathan J
    Cox Support Forums Moderator

  • Posted by chaloots
    29 Dec 2017 11:34 AM

    Not all on demand titles are free. If you're not currently, for instance, a subscriber to HBO you'll have to pay to view their content. You're not denied or shut out, the choice is still yours, but it will require payment. It depends on which particular 'package' you're part of.

    Our residential Cox deal has pretty much all the premium channels yet while searching the "You May Also Like" actors/actresses in a cast list I find quite a few shows/movies where the only option to watch is either buy or rent. As I'm also a Netflix subscriber *some* of those truly *are* free should I choose to view them using Netflix.

    We don't see things as they are, we see them as we are -  Anaïs Nin

  • Posted by jaglepchee
    29 Dec 2017 11:56 PM

    I agree with .  Before the Netflix integration,  I could go to free movies on demand.  Then I would apply the filter "Free Movies for Me".  That always gave me a list of movies that I could watch and they were all FREE to ME.  It didn't show me movies on networks that I didn't subscribe too and couldn't watch without paying.  Now that Netflix has been integrated, using that same filter shows me 4,000 some odd movies.  95% of which are on Netflix which I do not subscribe to.  If I'm going to pay for Netflix then I have no need for Cox in my opinion.  I'll just add Hulu to the mix and drop Cox Cable TV altogether.

  • Posted by what is free
    1 Jan 2018 7:34 PM

      Let me know when you get a good response to the question per what is truly "free"... we too are tired of filtering for "free" only and seeing 4K+ to pick from which are not truly free. Why anyone would choose to pay for COX & NETFLIX is beyond us...

  • Posted by JamesH
    10 Jan 2018 10:08 PM

    I detest the forced promotion of the Netflix service on my Cox television service. I don't pay for Cox every month so I can have my rights and privacy violated with intrusive demands that I pay for an unaffiliated media service by Netflix. I find this whole Netflix promotion to be extremely unethical, seedy and shady. Firstly, all the movies on Netflix can just as easily be broadcast as Cox movies. Why is there this intrusive, almost panicky demand by Cox to manipulate existing Cox customers to sign up for a paid service with Netflix? I didn't ask for Netflix service to be sold to me on my existing Cox service. Secondly, it is not a free service. It is a paid promotion that forces you to give Netflix all of your personal information and credit card number so they can start charging you as soon as the 30 day promotion is over. Why on earth is Cox subjecting consumers who are already being forced to pay for skyrocketing price increases for internet and cable service by Cox (they gave no warning that they were raising internet prices another $15.00 per month for the same service) to the intrusive violation of our privacy by forcing us to give out our personal information, banking information and credit card numbers to a totally different company - Netflix - just to watch what is being advertised as a "free" movie service. I find this to be outrageous and deceptive. I have been a Cox customer for 19 years and I have never seen Cox engage in this type of unethical practice to lure customers into paying for a completely unaffiliated media service. Why isn't the service being charged to the existing Cox billing service? Why are Cox customers being forced to disclose all of their personal financial information to a non-Cox media company and there are no guarantees by Cox that the personal information and financial information/Credit card information is secure with Netflix. An advertised free service is required by law to be a free service in accordance with FTC regulations. As a registered Cox Customer for 19 years, I should NOT be forced to have Netflix intermixed with every single movie section selection and demanding that I give out all of my private banking information to Netflix in order to access an advertised "free" service on Cox. I also find it appalling that Cox won't even put usable apps on the Contour 2 device which I also pay for with the Contour 2 device and the monthly DVR service, but Cox had no problem putting a foreign company app for Netflix on the Device service apps section. There is coming a point where Cox is going to push it one too many times with constant unannounced price hikes that only serve to enrich the corporate executives and investers, and hidden fees and data breaches and I'm going to declare, "Enough of this," and dump all my services with Cox and look for a better deal without all the manipulation like this Netflix garbage and with a company that actually respects me as a loyal customer.

  • Posted by JamesH
    10 Jan 2018 10:29 PM

    You are not giving out accurate information. All previous subscriptions to movie channels like HBO are paid for via your Cox billing and they do not require you to give out all of your personal information, address, telephone number, banking information and credit card number to the respective movie channel companies, it is all filtered through a single payment in your existing Cox account. This Netflix service is highly unethical and outrageous because Cox is claiming it is a free subscription, but then you are rerouted on your tv screen to the internet where you are forced to disclose all of your personal information, banking and credit card information to Netflix to get this "free" service. I have never ever seen anything like this and I believe it violates FTC federal guidelines for transparency and consumer protection. This 3rd party access to Cox's consumer database to sell unrequested services on the Cox platform is the same illegal crimes that Wells Fargo was just found guilty of and Wells Fargo was forced to pay tens of millions of dollars in fines and they are still in the midst of massive lawsuits filed by consumers. A paid service has obligations to protect consumer privacy and rights and a company cannot re-route a consumer's private paid account to an unaffiliated company's services under the guise of it being a "free service" just so that unaffiliated company can gain access they would not otherwise have to all of the customers with Cox and then demanding those customers divulge their private information, banking information and credit card numbers. This really is outrageous.

  • Posted by Karen_R
    10 Jan 2018 11:51 PM
    Hello JamesH,

    Our Leaders will review this feedback. Thank you for taking the time to provide this valuable feedback.

     

    -Karen

    Cox Support Forums Moderator

    Smile

  • Posted by JamesH
    11 Jan 2018 11:27 AM

    Cox Communications has had multiple lawsuits and fines imposed upon them by the FTC for violating the privacy rights of its customers. This deal Cox made with Netflix where it forces existing customers to disclose their credit card numbers and personal information to Netflix under the false pretense of it being a "free" service is a clear violation of federal law and even worse it allowed Netflix to gain access to the Cox customer database that Netflix would otherwise not have had access to. https://apps.fcc.gov/edocs_public/attachmatch/DA-15-1241A1.pdf