Contour 2 resolution and audio settings

Contour 2 resolution and audio settings

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During setup I setup the contour 2 box for 1080p and Dolby 5.1 within the setup menu. These settings work just fine but when I get up in the morning the resolution and audio settings revert back to 720p and stereo.

Anyone else have this problem?

All Replies
  • Posted by EricaW
    26 Dec 2017 7:24 PM

    Hi Bjensen,

    Do you find that the audio and video settings read that way, but behave differently? Does the picture and/or sound behave like you wanted but simply display the opposite setting in the menu?

    Erica W -Cox Forums Moderator

  • Posted by Bjensen
    27 Dec 2017 6:12 AM


    The settings are certainly reverting to some default state and do not keep the higher resolution/audio selection I choose. There is a noticeable difference in both video and audio quality. I can also see that my audio receiver is not decoding the Dolby signal once it reverts back. I'm familiar with my TV and sound system capabilities but new to the Contour 2 box.

    This only happens after the cable box sits overnight (maybe goes though an update cycle?). I have tried turning off the sleep functions to no avail. It will keep the settings I select in the morning through the evening. After doing a little searching, I've noticed other customers having a similar issue. 

  • Posted by StephanieA
    27 Dec 2017 6:21 AM

    The video and audio output will vary depending on the broadcast program and network. Not all channels will have all the output formats and the TV will register what is available. This will also vary for OnDemand titles and the formats provided to us from the network. What channel number, time, and show title are you seeing in the morning and I can review the available output format for that title.

    Stephanie A
    Cox Support Forum Moderator

  • Posted by Bjensen
    27 Dec 2017 8:12 AM


    I understand that the output will vary depending on how that particular show/movie or network is being broadcasted. The problem I'm having is with the video and audio settings/preferences of the contour 2 box.

    But, for the sake of this discussion, I did check this morning before I went to work. As usual, my preferences had reverted to 720p and stereo. I tuned to many different channels and those preferences did not change. At the end I tuned to a premium channel (HBO) at 7:30 this morning and was watching a movie (Adventures of Narnia). Again, the preferences showed 720p and stereo. I then changed them to 1080p and Dolby 5.1 and the resolution was better and the Dolby signal was being decoded on my surround system.

    Those settings will now stay like that all day, no matter what program I tune to, regardless of how it is being broadcasted. I also understand that just because my preferences are set that way, I'm not always watching/hearing to those preferences and that's to be expected. But I guarantee that during the overnight hours, those preference will revert back to 720p and stereo vs 1080p and Dolby 5.1 just as they have done since I had this system installed in the last couple of weeks.

    Greatly appreciate everyone's time and assistance.


  • Posted by StephanieA
    27 Dec 2017 9:23 AM

    What type of TV and surround sound system do you have? What type of cable are you using to connect everything? How is everything connected? Once I get more information on your setup, I can review the situation further. Also, is the receiver turning on to the same channel that it's turning off? What channel is it? Please provide the specific channel number (SD or HD).

    Stephanie A
    Cox Support Forum Moderator

  • Posted by Bruce
    27 Dec 2017 10:21 AM

    Perhaps your TV changes it.  If you have HDMI-CEC enabled on your TV, it can automatically change settings on its connected device, such as your Contour 2.  Different TV manufacturers have different trade names for HDMI-CEC, so, yeah, Stephanie will need more info.

    It'd be nice if Contour just had a Native setting for the TV to decide the best picture quality.

  • Posted by Bjensen
    27 Dec 2017 12:32 PM

    Ok, my somewhat older TV and Audio info :

    TV - Samsung model # UN46D6003SFZA (connected to Contour via HDMI)

    Audio - Sony surround amplifier model # STR-DE595 (connected to Contour via optical cable)

    My test this morning was on channel 1301 (HBOHD)

    I checked numerous channels at lunch and the Contour preferences remained set at 1080p and Dolby 5.1 for each. I can provide a list of specific channels if this info is needed but that list would get long quickly. I do tend to view only HD channels.

    I did initiate a re-boot of the Contour box (actually, the re-boot was due to a lack of signal detected since a Cox employee was installing a new line between the house and the nearest junction point in my neighbors yard while I was home at lunch) and the Contour preferences reverted back to 760p and stereo. Not sure if that is normal for theses preferences to re-set during a re-boot or not, just thought I would add the info.

    Turning Contour/TV/Audio off and back on numerous times during the day or letting Contour go to sleep mode does not alter video and audio preferences of the Contour box. The only time it appears to revert is during overnight hours or if I manually re-boot the Contour box.

    Does Contour normally perform routine maintenance actions or re-boot itself in the middle of the night?

  • Posted by MichaelJ
    27 Dec 2017 3:03 PM
    Hi Bjensen, the cables boxes receive updates frequently and may reboot as a result.

    Mike J.

    Cox Support Forums Moderator

  • Posted by Bjensen
    27 Dec 2017 6:16 PM


    Well, if true, that seems disappointing for two different reasons:

    1 - The contour cable box must update every night (since my preferences never make it more than 24 hours)

     2 - The contour cable boxes don't hold user preferences after updates and associated re-boot. 

  • Posted by Bjensen
    27 Dec 2017 6:18 PM


    Perhaps, but I have not been able to find an HDMI-CEC or similar setting for my particular television. 

  • Posted by StephanieA
    28 Dec 2017 5:22 AM

    What version HDMI are you using? Did the video and audio ever function differently before? What audio and video settings are selected for the input that the receiver is connected?

    Stephanie A
    Cox Support Forum Moderator

  • Posted by Bjensen
    28 Dec 2017 8:55 AM


    Not sure how to tell what version HDMI I'm using? To be honest I didn't realize there is a choice?

    Never had a problem with this TV and audio receiver when they were connected to FIOS (I've recently switched back to Cox after almost 10 years with Verizon).

    The audio receiver is set to receive/detect various Dolby capabilities depending on how a program is broadcasted. The output of the receiver is based on signal received and the receiver displays what format it is currently receiving.

    The TV is set for 1080p.

    I'm tempted to disconnect the TV and audio inputs going into the Contour cable box before going to bed at night and see what happens to the preferences I selected. If I loose my preferences with the TV and audio receiver disconnected I could probably rule those items out as the cause of my problem.

  • Posted by Bruce
    28 Dec 2017 10:59 AM

    Only two manufacturers actually call it HDMI-CEC:  Hitachi and Vizio.  Samsung calls it Anynet+ and Sony calls it BRAVIA Sync.  Your STR-DE595 doesn't support BRAVIA Sync.  If it's enabled on your Samsung, you could troubleshoot by disabling it.

    I can understand Samsung changing audio from 5.1 to stereo, but I don't understand the video change.

    Audio.  Most TV sets only have 2-channel stereo speakers.  Let's assume you didn't have the Sony connected to your Contour.  If you were watching the Adventures of Narnia encoded with Dolby Digital 5.1, your Samsung would only play it in stereo because it only has two speakers.  Therefore, it instructs Contour, via HDMI-CEC, to only send 2-channel audio.

    In your case, the Samsung can't detect the optical connection between Contour and Sony, so it negotiates 2-channel audio with Contour.  Even if you didn't have Anynet+ enabled, the Samsung still negotiates.  Do you turn off the Samsung speakers while listening through Sony?

    I have to research the video changing to 720p.

  • Posted by Bruce
    28 Dec 2017 1:30 PM

    Can you set Contour 2 to output 1080i?  Does that setting change overnight?

    There are 13 versions of HDMI:

    1.0.....9 Dec 2002
    1.1... 20 May 2004
    1.2.....8 Aug 2005
    1.2a...14 Dec 2005
    1.3....22 Jun 2006
    1.3a...10 Nov 2006
    1.4....28 May 2009
    1.4a....4 Mar 2010
    1.4b...11 Oct 2011
    2.0.....4 Sep 2013
    2.0a....8 Apr 2015
    2.0b....1 Mar 2016
    2.1.....4 Jan 2017

    There is no choice of HDMI.  It's hardware.  Depending when in 2011 your Samsung was released, it either has version 1.4a or b.  It's only missing support for certain 3D formats, UHD and has lesser bandwidth.  No big whoop.  If Stephanie is concerned which version of HDCP, it's probably 2.0 or 2.1.

  • Posted by Bjensen
    29 Dec 2017 8:57 AM


    Thanks for the information yesterday, I learned some things about HDMI and also found menus on my TV I didn't know existed.

    I did turn off the Samsung Anynet+ function (it was on). I always have had the Samsung internal speakers turned off. Got up this morning and the system still reverts to 720p and 2 channel (stereo) audio.

    1080i is one of the options I can select from the contour box. Will try that.

    I think I'm also going to try disconnecting the optical and HDMI inputs going to the contour box and see what happens over night.

    You would think contour would just remember my preferences and the TV/audio would pump out whatever format the programing is broadcasted in, that's how things worked prior to switching from Verizon.

    I mentioned earlier that I found instances of other people having a similar issue as mine (with the new contour 2 box) and replacing the box was the fix, but I certainly don't mind going through some troubleshooting steps.

    As always, greatly appreciate the assistance.