Activity: 3 Replies | 1 Subscribers
Have two stand-alone HD-DVR's (Motorola 3416/3400). One was giving me multiple issues, so went to Cox Store to get it replaced. Asked if I could get a 2 tuner Contour box. Associate asked if I had any other DVR's, and then told me I would have to replace both boxes if I wanted to upgrade to Contour.
I asked several times why this was so, and just got the same answer that I couldn't have both an old-style box and a new Contour box. I finally gave up and asked if they could just replace the defective ones with the same type, and I was given another 3416 (which is OK by me).
Anyone know WHY you can't have one Contour DVR and one non-Countour DVR? I understand they won't network or whatever to give you whole home DVR, etc., but that didn't seem to be what the employee meant. Or is it just a Cox rule to drive everything to Contour?
ColleenD Cox Support Forums Moderator
Great. That's the same sort of non-answer I got at the store. Does upgrading to Contour change the signal coming into my house somehow? If I can self-install, that doesn't seem to be the case. Anyone?
Stephanie ACox Support Forum Moderator