Activity: 31 Replies | 3 Subscribers
My on-screen Caller ID stopped working a few weeks ago. I finally got around to calling tech support yesterday.
The tech said that Caller ID feature has been removed. Yet I read conflicting reports on these forums about that.
I would like to know if there is a problem with my box that I will pursue.
Or has the feature has been removed and I shouldn't waste my time.
So I have a very simple question: As of Oct 2, 1027, should Caller ID work on a Contour 2 box?
Ideally I'd like to get an official answer on this from Cox.
TV caller ID requires two way communication to show that on the TV. The minibox does not have that feature on it. It also does not have on demand as well. The minibox is just a play box. If you are looking for the features from the Contour box, you will need to get a different cable box for that. We can provide more information if you require it. Please send us an email to email@example.com with your full name & full address. Check out the following link for more information as well.https://www.cox.com/residential/tv/tv-equipment.html
Cox Support Forums Moderator
I have responded to your email requesting additional information.
Allan - Cox Support Forums Moderator.
Thanks. Easy fix
Jonathan JCox Support Forums Moderator
This appears as if you may need for someone to look into your account personally. We can definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at firstname.lastname@example.org. Provide us the name on the account with the full service address with a link to this thread so we can get started.
will contour 2 ever get the caller id past history back
Tiffany R. Cox Support Forums Moderator
THANK YOU COX
i got my cox caller ID fixed what to thank cox for this forum sent my info and it was fixed thank you so much can not see caller id on phone because of eye issues and my pre-diabetes
thank you thank you
Renee G.Cox Support Forum Moderator
The Cox tech came to my house this morning. Great guy, very knowledgeable and professional.
I asked if can repair my Caller ID. Without raising a tool, he said that Caller ID has been removed (for now) from pretty much every Contour 2 box in the Northeast due to technical issues. Even Comcast's Xfinity boxes have this issue as well. Caller ID has been removed because it was causing a lot of problems interacting with the recent software upgrades. It will be reinstated as soon as the issue is fixed.
Simple answer. That's all I've been asking for. A real answer. I can deal with that. It was the "not knowing" aspect that frustrated me.
I wish the phone support team or the forum support team had this information and could have relayed it to its customers. It would have saved all of us a bunch of time and effort.
So in summary, the answer is to sit tight and wait for Cox to repair and reinstate Caller ID at some point. As someone mentioned earlier, the Caller ID Log (not to be confused with Caller ID) will not be reinstated.
Hope this helps!
To expound on Tom's post, Cox also disabled Caller ID on Rovi in the Mid-Atlantic (Virginia).
I'm completely on the "old system" because I still haven't upgraded my telephone modem. Everything I have now is the same as before the Cox upgrade, so they must have just disabled Caller ID on TV.
I hate to upgrade because every previous "upgrade" (cable box and DOCSIS 3.0) was either broken or worst than before.
The Contour 2 caller ID history was removed, however the basic incoming ID should be available. Please check your settings menu, under notifications and ensure Contour Voice is turned on. If you need futher assistance. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at email@example.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.
Checking settings, enabling and disabling and rebooting the box is so rudimentary, I do it when I'm bored.
Nothing in my account has changed in years.
Tom's tech said you disabled it because you didn't test it and now we can't have it. That's good enough for me.