COX Network/System Upgrades

COX Network/System Upgrades

TV Forum

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This question is still unresolved
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I live in eastern Oklahoma and ever since COX did their network/system upgrades in late June / early July 2017, I have experienced impacted On Demand movie issues of audio and video separation.  I have even been encountering slower internet services. 

I have logged a number a number of tickets with no results.  My solution is only about a year old and they had to send a tech out to test everything.  I requested a call before arrival, a seasoned COX tech, and was assured by a Supervisor (Mario) it would happen.  The day of the visit, no call, a tech shows up, a Mill-Tel tech, not COX tech, and he proceeded to inspect everything.  He then proceeded to cut and replace all connectors in my attic.  What a waste of money.  The connectors were fine.  he took measurements from the system for the engineering team, all within parameters. 

No one has called me back, been going on weeks now.  I was told the only way to re-synch the streams is to completely restart the movie being watched.  I am paying GOOD money for the service and do not expect to be interrupted by losing video and audio synch.

Can someone HELP me PLEASE??  Every phone call I am told by COX personnel they understand this is an internal network issue, but no responses.  What is being done COX? 

All Replies
  • Posted by DannyS
    13 Sep 2017 5:41 PM

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally.  We can definitely be able to assist you with this.  Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.

    Danny S.

    Cox Support Forums Moderator