Activity: 8 Replies | 2 Subscribers
I just had a Cox tech out to swap my 5 Contour 1 (1 HD DVR and 4 HD boxes) for Contour 2. All of my boxes are in a central server room and are controlled via IR XCVRs through a switch box in my home automation system (Savant.) I was told none of the slave boxes have an IR interface now and I'd have to stay with Contour 1. I find this hard to believe. Any help welcome. Thx
You were given the wrong answer. Check out this previous thread for the correct answer:
When you want answers about the Contour 2 system, don't go looking for answers that reference "Cox" or "Contour 2". You won't find any. Search for Comcast Xfinity since Countour 2 is just a licensed rebranded Xfinity rollout.
Try locating your box on this page: X1-Boxes-and-IR-Locations and it should show where to place the IR emitter.
The slave boxes I have are the Cisco XiD (model # CXD01ANI on the bottom) and the front looks like solid black plastic with no window for IR reception, but they work just fine with my IR only universal remote.
Becky K.Cox Support Forums Moderator
Wrong again! You do not need to disable RF to use IR. You can simultaneously use their provided remote with RF while using your own system for IR control. If you are using a universal remote you will need to reprogram it for controlling the new boxes.. Contour 2 boxes use a completely different set of IR commands than Contour 1 boxes. Do not try to use codes labeled for use with Cox. They won't work. Look for codes that were designed for Comcast Xfinity cable boxes and they will work. Then you just have to play around until you find the most effective spot to attach your emitters. If you have any problems setting up your system and want to google for answers, search using "Comcast Xfinity" instead of "Cox Contour" and you will likely find the answers you want.
Cox has now changed their story with me. They now say that the boxes do support IR, but that is not a standard install and they won't support it. So despite Cox installing 5 boxes in my equipment room in house 3 years ago, I know have to pay a third party (my home automation installer) $350 to swap out the garbage Contour1 boxes.