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Activity: 9 Replies | 2 Subscribers

This question is still unresolved
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I lose about 75 % of my channels at night with this message box coming in from the right side of screen. Never had this problem until I switched to contour last week. So far Contour is a piece of ***.

All Replies
  • Posted by Nvphone
    9 Sep 2017 11:51 PM

    weak signal...............

    Call them if you just had it put in!!!!!!

    If you wait they will try to bill you to come out.

  • Posted by MarkM1
    10 Sep 2017 1:54 AM


    Is this issue happening on all the boxes in your home or just one box? We would like to check into your issue. Would you send us an email to with your full address & your name as well?

    Mark M. 

    Cox Support Forums Moderator

  • Posted by gsc331
    24 Sep 2017 6:12 PM

    It happens on both boxes. Someone from tap (whatever the *** that is )  is suppose to call me tomorrow because my problem has been elevated because of the longevity of it. However I am not going to hold my breath. Also I think we should get Cox techs to come out instead of Third party or sub contractor. If i send the information you requested to what can you do that techs that come to my home does.not. I am tired of calling customer service and getting really abrupt at them because I know they are just call center employees.

  • Posted by Holazola
    24 Sep 2017 6:26 PM

    Both of my TAs restarted and then could not acquire the channel tables Friday night. After an hour with the Cox CSR, they set up a tech appt for today. Guy just called to cancel the visit. Says that they had a bunch of customer problems, all with TiVos. They first blamed it on the TiVo side, but he said that now have figured out that something changed on the Cox side, and that it won't be fixed until tomorrow at the earliest. That's all I know.

  • Posted by JonathanJ
    26 Sep 2017 5:40 PM

    By having access to your account information we can review the notes to see what has been done to try and resolve the issue and if need be we can escalate the issue to our field leadership team.

    Jonathan J
    Cox Support Forums Moderator

  • Posted by wok
    5 Oct 2017 9:39 AM

    oh ya i have a prob so i called n im sooo mad at em

  • Posted by chaloots
    6 Oct 2017 8:57 AM

    The same thing happened to me last week. The main DVR as well as the two mini boxes displayed "Error Code 03062" on about four out of five channel selections from the Guide. On Demand and recordings both functioned normally.

    Earlier this week I had a tech out for something different when I mentioned this frustrating experience. Turns out it was effecting him as well.

    Now here's the kicker: after selecting a few channels I knew I was having this problem with he suggested using the up/down remote key. With the exception of those channels I either don't subscribe to, every one came to life, with no error message!!

    It reminded me of the fact that your car never makes the same sound it does for you with the mechanic as a witness.

    We don't see things as they are, we see them as we are -  Anaïs Nin

  • Posted by LindseyB
    7 Oct 2017 3:00 AM

    chaloots, Oh No! We want to help. Are you still having issues with your video service? Thank you. 

    Lindsey B.
    Cox Forum Moderator

  • Posted by chaloots
    10 Oct 2017 10:18 AM

    Pardon the tardiness in this reply, as I was confident that my previous post had made it clear that the issue of channel un-availability (Error Code 03062) no longer exists (knock wood)

    I appreciate your concern in this matter, LindseyB

    We don't see things as they are, we see them as we are -  Anaïs Nin