Activity: 5 Replies | 2 Subscribers
I was wondering if you could help with the following problem. I own an older digital cable box (not the mini box). It recently shut down and restarted on its own. When it came back on, I didn't get any sound. I turned my box around to see if the cables were secure. When I did that, some of the cables were accidentally detached from the cable box. I reconnected everything and now, I'm not getting a television signal. Do I need to get another cable box? Do I need to upgrade to the mini box?
Jonathan JCox Support Forums Moderator
I'm not sure what the name of the cables are (I'm not very good at this stuff), but they are the ones that are color-coded. Would you be able to tell me which ones go in each slot just in case I accidently connected them incorrectly at the back of the cable box?
This page maybe of some help connecting the right cables into the right places on your cable box...
"When all else fails read the instructions"...
Becky K.Cox Support Forums Moderator
They may not support that old box.
That is what they me in my town............