Activity: 8 Replies | 2 Subscribers
We have 2 TVs with cable boxes. The "main" TV gets all of the channels we paid for. The secondary TV used to get all the channels too but within the last week has dropped some of the channels. When I enter a channel it used to have, it doesn't go to that channel.
Jonathan JCox Support Forums Moderator
Having the same problem here.. what did they tell you?
Renee G.Cox Support Forum Moderator
I tried the suggestion for you to remove power but that didn't work. I'm sending the email.
I have been having the same problem with my cable tv also. just found 1 of the 2 wont receive anything above chanel 100
Still trying to get resolution via email (I don't have time to sit on the phone with Cox). Will post here if/when it is resolved.
Hi, please send a private message via Facebook, a Twitter direct message, or an email to firstname.lastname@example.org. Include your complete address, account name and the specifics of your concern. We'll take a look to see what's going on. Thanks
Carol - Cox Support Forums Moderator
I've been corresponding with Cox about this issue and the latest email stated that minis don't get all stations. I know that isn't true since it did have all of the stations shortly after installation. I'd appreciate working with someone at Cox that is willing to resolve this issue. This is not acceptable.