Contour: Flash compatibility issue

Contour: Flash compatibility issue

TV Forum

Activity: 21 Replies | 4 Subscribers

This question is still unresolved
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I don't use contour often. In fact I may have used it only once a few months ago, but now I'm unable to use it at all.

When I go the website it seems to not be able to detect my flash player, and states I need update to the latest version.

Per Adobe's site I have Flash Player 26.0.0.137 (the latest version)

I'm using Chrome on a Win 10 pc, so flash player is automatically updated and enabled. None the less I verified this in the settings: "Allow flash player" is on, "Ask first" is off, and I even added https://watchtv.cox.com to the "Allow" list.

I also tried using Microsoft Edge and got the same exact error.

I have no issues using either browser on YouTube, Hulu, Netflix, and various other streaming websites. I don't have any add blockers enabled.

Anyone have any suggestions I haven't tried yet?

All Replies
  • Posted by pock
    7 Aug 2017 8:16 PM

    I have the same exact issue.  I use contour to watch TV on my win10 laptop all the time.  It was working fine up until this morning.  Starting at around 11 AM when I went to the contour site, I got "Flash compatibility issue" message.  It happens on both Chrome and Microsoft Edge.  I rebooted my laptop, tried disabling and enabling Flash again.  Nothing works.  And yes, I too have the latest Flashed installed on my Win10 laptop.  Not sure what the deal is.  Cox gotta fix this.

  • Posted by Becky
    8 Aug 2017 5:13 AM
    Zetram and Pock,

    Are you using Windows 10 in desktop mode or tablet mode? Make sure you are in desktop mode. Also, JavaScript and Cookies must be enabled in your browser.

    Becky K.
    Cox Support Forums Moderator

  • Posted by pock
    8 Aug 2017 7:07 PM

    Desktop mode.  Java and cookies are both enabled already.  I found out that if you delete your cox cookies and clear browsing data, re-login to watchtv.cox.com, it finally worked.

  • Posted by mjohnsondmg
    8 Aug 2017 8:07 PM

    I'm having the same issue. Contour works on Firefox.  And this just started about a week ago. I use Contour daily.  I'm on Windows 7

  • Posted by JonathanJ
    8 Aug 2017 8:42 PM
    @pock

    Thanks for updating us on the resolution.

    Jonathan J
    Cox Support Forums Moderator

  • Posted by daredave
    12 Aug 2017 9:59 PM

    I had the same issue on Windows 10 and Windows 7 computers.

    I tried the same remedies mentioned.

    I found that Internet Explorer (iexplore) worked on both Windows 10 and Windows 7.

    I'll try that fix deleting cookies and browser data in chrome next.

  • Posted by daredave
    12 Aug 2017 10:11 PM

    Deleting cookies and browser history did not work in chrome.

    Spoke wit Cox technician and she was not aware of the issue and couldn't provide any more help besides what was already tried.

    So far my only fix has been to use Internet Explorer 11 (iexplore in windows 10).

  • Posted by Zetram
    14 Aug 2017 10:06 AM

    I also tried removing the cookies, but just for all cox.net sites, and still have the issue.

  • Posted by Becky
    14 Aug 2017 11:03 AM
    We're investigating these compatibility issues. For the time being, our best suggestion is to use Internet Explorer 11.

    Becky K.
    Cox Support Forums Moderator

  • Posted by the_drew
    15 Aug 2017 6:44 AM

    I have the same issue with chrome, I have changed nothing on my tablet or desktop and both of them stopped working with the flash compatibility error last Friday.

  • Posted by clarkja
    17 Aug 2017 6:32 PM

    None of this works. Still, have the Flash compatibility issue with Cox online TV

  • Posted by Contour Flash compatibility
    17 Aug 2017 7:44 PM

    Just finished a Chat with COX. On 8/16 and now 8/17, I have the same "Flash Compatibility Issue". It was recommended to try IE. And it worked. But, They don't have an answer as ti why it's not working on Chrome now. I'm running Win7. Contour works on my iPhone too.

  • Posted by MaryF
    17 Aug 2017 9:09 PM

    Hi Clarkja and Contour Flash compatibility,

    We are investigating the issue.  We thank you for your patience.

    Mary F.
    Cox Support Forums Moderator

  • Posted by Pat310
    18 Aug 2017 8:21 AM

    I have the same issue with chrome on a chromebook.  I have tried all the available suggestions and also spent over an hour with chromebook support as suggested by a cox technical support representative with no resolution found.  It seems that the site itself is not compatible  with the latest version of flash so it sends itself in a loop to tell us to update flash.