Recent Discussions
When will cox mobile support Google Pixel phones wi-fi calling?
When we switched to cox mobile from Verizon we were told that in home wi-fi calling was supported. Apparently it is only supported on iPhone and Samsung phones. We need this capability because our home does not have good connectivity to a cell tower. We knew this and made the decision to switch because of the wi-fi calling capability of cox. I have already escalated this through support and they have no answer except to refer to the web page linked above . Samsung phones were enabled in August 2023. I also asked about network extenders which we used to use with Verizon before they rolled out wi-fi calling. Cox mobile does not support network extenders. I know wi-fi calling is possible because we used to have it with Verizon on the same phones we currently have. When will cox mobile roll out in-home wi-fi calling for other android devices like a Google Pixel 7? If there is no firm date or at least a target date, then we will need to switch providers again. Extremely disappointed.16Views0likes1CommentNew Mobile Order
I ordered a new mobile phone (iPhone 15 Pro Max) on November 28, I paid in full amount, when I ordered the phone it was in backorder, estimated delivery date supposed to be December 16. I never received the phone, I kept calling 2-3 times a week, COX couldn’t track my phone, finally they cancel the order around January 2 or 3 week and I kept calling for my money to return, every time I call they say they’re going to escalate the issue, but nothing is happening for last three months, I didn’t get the phone and I’m not getting my money back. On top of it COX is charging me monthly charges for my mobile account which I don’t have a mobile never activated.33Views0likes2Commentsmobile phone service
I ordered an online special from Cox the other day for $9.99 and paid online. On the order confirmation page, there is a message that says, Order pending. Next, let's quickly get in touch. It asks me to call customer service to provide additional information. The transaction reached my credit card. I called the 877 number and provided a rep with my confirmation number. The rep said it is not tied to my account. He eventually tried to get me to pay full price for the same phone. I chatted with 2 reps for over 1/2 hour, went over the problem and was eventually prompted to transfer to phone sales. I placed the order for a phone after logging into my account. I received an email today about an account change. It is very vague and mentions a promotional rate for 1 year that is approximately the amount of the bulk discount I expected to receive with my new mobile plan. I sent my concerns to cox.help@cox.net and have not received a reply. So here I am. There appears to be a technical problem with how Cox support is able to obtain customer information after they order and pay for mobile phone service.Solved39Views0likes3CommentsCox Mobile Plan without Cox Internet
Im a 4 year Cox Internet Customer and recently added Cox Mobile + a new device. Im moving across my state and Cox doesnt provide Internet Service in this location, would I be able to keep my Cox Account / Cox Mobile plan if I Terminate my Cox Internet once I move?62Views0likes6CommentsCox iPhone rebate Issue
I Pre-ordered my Apple iPhone 15 Pro 256GB Black Titanium from Cox.As part of this promotional offer on Sep'2023 I was entitled to a Pre-order gift card worth $500.00. After completing all necessary paperwork via DocuSign ,making the full payment, completing the 90 days pf service, I eagerly awaited communication regarding my COX Reward . Unfortunately, I have not received any updates regarding my MasterCard gift card till date. I even submitted rebate using the offerid within the time frame and The tracking number still shows as “Pending,” and there has been no further progress. Despite reaching out to Cox Representatives via phone and chat multiple times, I have not received clarification on why the gift card has not been issued. As a loyal Cox customer since 2018, I find this prolonged delay really frustrating and unhappy with the way COX handles the issue .42Views0likes1CommentCOX Support Response is really poor
I wanted to unlock my device and for that i contacted support team via Chat. I had to wait 10-15 min for each response from Support while chatting. Very Poor Service and response. When I asked why taking this long it just "We are checking please wait" I really need to think of switching back to other service provider.83Views1like4CommentsLost Mobile Phone cannot be removed from system
Lost my Cox purchased mobile flip phone. Went to the retail store with substitute iPhone that was approved. Retail store gave me a new SIM card and told me to wait a few hours. It has been 13 days and no activation on my substitute iphone and Cox flip phone still listed in my account. I have spoken to at least 10 techs on this. Responses varied from "wait a few hours" to "it takes 5 working days" to "I can only escalate this to our highest tech support in Atlanta". I even received another SIM card from Allison who thought that might work. I just can't understand why the lost flip phone cannot be removed from the system by the local retail store. From what I can gather, the deletion of a mobile phone in the system to be replaced by another phone also in the system is not in the script the techs follow so they just come up with their own response to make the customer go away. Now I am waiting for the tech support gurus in Atlanta but have no idea when they might get back to me or even confirmation that they received my ticket. What is it going to take?164Views1like6Comments