Read the forum guidelines
Have talked to several Reps and all say this was a "Feature Change" that happened mid june when new Voice tools add NoMORobo functionally.
When I view my History, prior to mid June - All of my outbound calls still show CallerID data and after mid June only the Phone number. When I view the Voice Tools via Cox Connect App they show the phone number and "unknown" under it.
I feel this is a "Programming" error and NOT a "New Feature". Where is the documentation?
Please restore this functionally.
Update: Called into Support (8/12/2019) and was told to install the latest VoiceEverywhere App.
This latest App displayed the same call history - missing CallerID on all Outbound calls , after June 2,2019. So, the Web Voice Tools, Voice Connect (iPhone) and this new VoiceEverywhere - all have the same problem. It's the database, not the App.
Got transferred up to App Support to address the issue. She wrote up a ticket to be elevated to a higher level that handles "data issues".
TheCats...I don't have the VoiceEverywhere App, and probably won't load it. The reviews are not very good for it and I'm not sure I will need it. I use the COX App and go over to voice tools to look at the call history and yes, the Outbound does show "unknown" instead of a caller ID like Inbound. What is strange is that I have many of these numbers already in my Cox Address book (I see the same numbers listed under Inbound).
You said that the Web Voice Tools all have the same problems. I do not see the same layout under the PC Web into the COX Voice Tools, only appears under the App Web interface. Does your PC Web also showing Inbound/Outbound, because mine does not. Just curious. Just use the PC Web interface for callerID info, because COX may be hard press to figure this out.
Phone tools link:
Yes TheCats, if I use your above link from either a PC or Google connect from my cell, I get the same display GUI. Here I do not see the Inbound/Outbound cols that you see when I connect to my cell COX App to my account. I do see CallerId info for those people that I include in my COX Address, and either straight 10 digit phone #'s or like CVS Pharmacy...etc. Now, when I look at the Cell App, in its Voice Tool, I see the inboud/outbound col with the latter have "Unknown" for the caller ID. COX must use a different interface for Web/App.