Forum Discussion

RedSport00's avatar
RedSport00
New Contributor II
5 years ago

Phone - Voice Tools - for over 4 weeks - No History & No Settings

Phone - Voice Tools - for over 4 weeks - No History & Settings yields:  "We are currently experiencing technical difficulties to process your settings request. Please try again."   

COX - Please fix these breaks in service! Need to know who called and when.

11 Replies

  • It looks like we are already in the process of working on this for you. I see that you have an open ticket regarding this issue.

    Brian
    Cox Support Forum Moderator
    • RedSport00's avatar
      RedSport00
      New Contributor II

      Yes, Issue not resolved to date - Ticket is still open.

      Hope to see Phone History restored very soon.

      • Bruce's avatar
        Bruce
        Honored Contributor III

        Hasn't Cox been updating you on their outage for the past 2 months?

  • Fees and Charges of $13.95 on my phone service in addition to the taxes and the charge for the phone service.....are you serious Clark?

    • Sold_but_never_'s avatar
      Sold_but_never_
      New Contributor

      also charged local sales tax and do not live in the city

      Executive escalation team said i needed to fill out a sales tax exemption.  they need fix their billing and ta

      system

    • Sold_but_never_'s avatar
      Sold_but_never_
      New Contributor

      Spectrum pays all taxes and fees on customer's behalf.  too bad i moved...

      • Karen_R's avatar
        Karen_R
        Former Moderator
        Hello Sold but never told,

        Thank you for contacting Cox Social Media. We can take a look at your account so that we have the issue fully resolved. Please send an email with this forum link, your full name, and address to cox.help@cox.com. We will reply back once we receive the email. Thanks

        Karen
        Cox Support Forum Moderator