My phone shows we have 2 new messages when we don't have any. Even if a new message occurs, it doesn't change. I have rebooted the phone, but it hasn't helped.

Caller ID and call directory seem to be working fine as well as the actual voice mail. It just doesn't post correctly on our phone, so we don't know when we have a new message without calling.

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  • Finally solved this, it appears some messages got placed on the phone message system instead of being on Cox, so the phone showed messages, but they weren't available when I called Cox voicemail. All other messages were always on the Cox voicemail, as one would expect. Not sure how they got to the phone, but I was able to erase them.

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