Have had unknown long distance telephone charges for calls we did not make. Cox refuses to acknowledge they have a problem. What can I do.

We have had two calls on bill that we did not make.  Cox says they came from our phone.  One person even said anyone can use our phone (I assume they meant with our permission), but we did not give permission for the calls and were unaware that they were made.  They were both to Arkansas.  But, last month one was made to Topeka, KS that we didn't make.  Why does this keep happening?

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