Missing from Call History.....

Several important calls I've made to different companies on multiple days have not displayed in Call History.  Today 4-10-19 I called Cox & a message came on about an outage in my area with phone service & TV,  But I was on the phone with Cox while watching my TV........Earth to Cox,,anyone home???

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  • Hi Stewart, we are deeply sorry to learn about the difficulties you're having with our call history. With an outage, services can be sporadic and intermittent at times. We'd like to investigate this matter further for you. Is this happening in the Phone Tools section on the Cox website or through the Cox Connect Mobile App? Can you please send us an email at cox.help@cox.com, with a link to this forum thread? Any assistance you can provide would be greatly appreciated. -Kevin