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Call history in Cox website Voice Tools

Feb 17, 2019 Tulsa, OK  Call history is not displayed in Voice Tools when "All" (default) or "Missed" is selected at phonetools.cox.com.  However, calls with voice mails are displayed when "Voice Mails" is selected.  The same error occurs when using either Internet Explorer or Chrome.  Conversations with Cox phone technicians resulted in escalation to the creation of a work "ticket".  No representative from Cox has acknowledged that this is a widespread issue.  Is this a known nationwide Cox issue?  Is it being experienced by individuals in other markets?  When might a resolution be expected?

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