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Feb 17, 2019 Tulsa, OK Call history is not displayed in Voice Tools when "All" (default) or "Missed" is selected at phonetools.cox.com. However, calls with voice mails are displayed when "Voice Mails" is selected. The same error occurs when using either Internet Explorer or Chrome. Conversations with Cox phone technicians resulted in escalation to the creation of a work "ticket". No representative from Cox has acknowledged that this is a widespread issue. Is this a known nationwide Cox issue? Is it being experienced by individuals in other markets? When might a resolution be expected?
They told me the same thing in RI & it didn't work for over a month. They even gave me a ticket & escalated it to no avail. I had repeated emails & chats to Cox & kept getting different stories.
I'm in RI and I never lost access to call history when seen from the browser based phonetools.cox.com It has always continued to work OK from there. BUT....I don't like accessing the call history from a browser.....it's not easy to access from a phone. I always liked using call history from the Cox Connect app but that stopped working many months ago. I don't know if we'll ever get home phone call history back in an phone app again. I wish Cox would bring the call history back into Cox Connect app or merge it into the new Voice Everywhere app. I've called Support and opened a tickets on this numerous times so it's very frustrating.
2/19/2019 at 2:02pm CST The requested information was sent to firstname.lastname@example.org.
02/19/2019 2:33pm CST A Cox representative (Jayson) phoned me and indicated research on my account was to begin. I should receive a follow-up phone call within 72 hours.