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My call history in phone tools hasn't worked for about a month now and I'm given all different responses from Cox reps from they've opened a ticket & are escalating the problem & are working on it to it can't be fixed since I'm on the legacy platform & they're changing everything to the voice platform. What is the true story here? I've read on different forums here that this is not a new problem. Why weren't we notified of the change in advance and why can't call history be kept working until they make the change? I'd like one honest answer here rather than being told a bunch of different stories.......I just want my call history fixed. I'm in the RI area.
Voice tools messed up again.......not showing outgoing calls & time is wrong on incoming calls. There is a red bar across the top of the page that I've never seen before . What's going on Cox?
Kevin, I went all through this for a whole month before & I really don't feel like dealing with it again now. Between this & my emailed being hacked again it just seems that Cox is lagging keeping up with the times & fixing customers problems as noted on all the posts on this forum.
Pam, the times for my new calls in Voice Tools was corrected today. I wasn't told what was done to fix it, but I was told the times wouldn't become incorrect again when daylight savings time ends. Are your times still an hour early?
I spoke with a lady from Cox Communications and I mentioned your situation. We discussed how best to get your Voice Tools issue corrected too. She suggested you call Cox and give them my ticket number. The person who fixed my Voice Tools could then reference that ticket to fix your account. BTW, they were able to fix the issue without resetting my password. Call Cox and explain to them what I've just said and tell them to reference ticket #7928780. Good luck.