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My call history in phone tools hasn't worked for about a month now and I'm given all different responses from Cox reps from they've opened a ticket & are escalating the problem & are working on it to it can't be fixed since I'm on the legacy platform & they're changing everything to the voice platform. What is the true story here? I've read on different forums here that this is not a new problem. Why weren't we notified of the change in advance and why can't call history be kept working until they make the change? I'd like one honest answer here rather than being told a bunch of different stories.......I just want my call history fixed. I'm in the RI area.
Voice tools messed up again.......not showing outgoing calls & time is wrong on incoming calls. There is a red bar across the top of the page that I've never seen before . What's going on Cox?
I saw that too. The message on the red banner reads: "This is the 'dark-silo' Voice Tools environment (PRODB) used for internal beta testing purposes only." It kind of looks like Cox was doing some testing and the test environment made it into the customer, production environment. Either that or they meant to move it to production and forgot to remove the test environment banner. Oops!
I deleted a voice-mail and the time in "Voice Tools" changed for that call from being about the same as the time in the call history stored locally on the DVR to being an hour earlier.