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My call history in phone tools hasn't worked for about a month now and I'm given all different responses from Cox reps from they've opened a ticket & are escalating the problem & are working on it to it can't be fixed since I'm on the legacy platform & they're changing everything to the voice platform. What is the true story here? I've read on different forums here that this is not a new problem. Why weren't we notified of the change in advance and why can't call history be kept working until they make the change? I'd like one honest answer here rather than being told a bunch of different stories.......I just want my call history fixed. I'm in the RI area.
Try pulling the plug and then put it back in again to re-boot. It worked for me a month ago with the same type of problem. At least you didn't get 'Your wait time is greater than 10 minutes'..........
i have been told it is my browser...my phone...my internet cookies...my modem...i have been transferred and asked to wait 80 minutes...then dropped...all they do is ask for name and address and phone number...repeatedly...
Originally I was told it's working for everyone else. Got all different answers depending on who I spoke to. Just drop our current services with no notice & increase our rate!
unfortunately the call reps probably a)have a script they need to follow and b)dont have the information they need
Pam613, I am having the same problem. Has your missing call history at https://phonetools.cox.com ever been fixed and if yes, what did Cox do to fix it? Thanks.