DPQ3212 DIGITAL PHONE SERVICE AND PANASONIC TA624 - PHONE MODEM DPQ3212 SW ISSUES?

THIS IS A FOLLOW-ON TO A DISCUSSION I STARTED ABOUT 8 MONTHS AGO. REFERENCE forums.cox.com/.../dpq3212-digital-phone-service-and-panasonic-ta624

I HAVE THE NEW MODEMS INSTALLED FOR OUR 3 PHONE LINES AND THEY'VE BEEN IN AND OPERATING FOR ABOUT 4 MONTHS WITH OUR PANASONIC SYSTEM - NO ISSUES. OUR BOTTOM LINE WAS THAT THERE WAS A GUY AT COX THAT NEW EVERYTHING ABOUT INSTALLING THE NEW MODEMS WITH A PANASONIC AND DID THE JOB FIRST TIME RIGHT.

NOW FAST FORWARD SEVERAL MONTHS LATER AND WE JUST HAD OUR FIRST ISSUE. 

WE STARTED HAVING PEOPLE TELL US THAT CALLING INTO OUR LINES GAVE EITHER A FAST BUSY SIGNAL (UNABLE TO COMPLETE CALL) OR A CALLIN WITH 4 RINGS AND NO TRANSFER TO VOICEMAIL - A DEAD LINE OR FAST BUSY.

THIS WAS HAPPENING ON ALL THREE LINES INVOLVING TWO MODEMS.

TALKED TO LEVEL 2 SUPPORT ON PHONE AND HE DID ALL THE TESTING AND COULDN'T FIND ANYTHING WRONG. WENT THROUGH PROVISIONING, TESTED THE MODEMS, ETC. FUNNY THING, HE TRIED TO CALL EACH LINE AND THE CALL WOULDN'T GO THROUGH BUT HE SEEMED TO BE IGNORING THAT.

SCHEDULED A GUY TO COME OUT - I WAS OBJECTING BECAUSE IF I TAKE THE POWER DOWN ON MY HOUSE, ISN'T THE COX EQUIPMENT SUPPOSED TO RING AND TRANSFER TO VOICEMAIL? AM I WRONG?

BUT FINALLY I GOT CONVINCED BECAUSE HE SAID THAT WAS THE ONLY ARROW HE HAD IN HIS QUIVER - SO I AGREED AND HAPPY THAT I DID BECAUSE IT LOOKS LIKE GUYS WHO COME OUT TO WORK ON YOUR STUFF HAVE A LOT MORE EXPERIENCE AND KNOW MORE THAN LEVEL 2 SUPPORT GUYS. IS THERE A LEVEL 12? OR 50?

ANYWAY HE DIDN'T A LOT OF TESTING AND TURNED THE MODEMS ON AND OFF, TURNED MY PANASONIC ON AND OFF (YEAH I DID THAT ALREADY BUT...) AND AS A LAST STEP I CAN HEAR HIM WORKING UP TO POINTING HIS FINGER AT THE PANASONIC. AND I'M SAYING - WHAT COULD THE PANASONIC POSSIBLY HAVE TO DO WITH A RING NO ANSWER TRANSFER TO VOICEMAIL? ISN'T MY PHONE LINE SUPPOSED TO WORK EVEN WHEN MY POWER GOES OFF IN MY HOUSE? 

SO I ASKED HIM TO CONNECT HIS PHONE TO THE INCOMING CO AT THE MODEM AND ISOLATE US FROM THE ENTIRE HOUSE FOR AN INCOMING CALL. SO WE USED OUR CELLS TO MAKE A FEW CALLS AND THEY WORKED PERFECTLY (WTF?) AND I WAS STARTING TO LOSE HOPE AND I THINK THAT BRAIN MATTER WAS STARTING TO DROP TO THE GROUND AS I CONTEMPLATED HOW THE PANASONIC COULD POSSIBLY CAUSE THIS PROBLEM?

KEEP IN MIND I'M TALKING ABOUT SYMPTOMS LIKE THESE...

  1. INTERMITTANTLY CALLING INTO LINE CALL FAILS NO RING.
  2. INTERMITTANTLY CALLING INTO LINE VOICEMAIL FAILS TO ANSWER AFTER FOUR RINGS.
  3. CANNOT CONTACT VOICEMAIL FROM INHOUSE DEVICE USING *298
  4. INTERMITTANTLY CANNOT CONTACT VOICEMAIL VIA INHOUSE DEVICE DIALING 388-6245
  5. COX SUPPORT COULD NOT DIAL NUMBERS DURING SUPPORT CALL ON 12/26 - NO RING
  6. BUSY LINE DOES NOT SEND CALLER TO VOICEMAIL.

SO AS WE STARTED TO BUTTON UP THE MODEMS I TRIED CALLING AGAIN AND LOW AND BEHOLD THE SYSTEM WAS NOW WORKING - EVERYTHING HAD RIGHTED ITSELF AND HE SAID SOMETHING VERY FREAKY. HE SAID THAT HE DOWNLOADED THE "NEW SOFTWARE" - AND I SAID, "BUT I POWER-CYCLED THE MODEMS BEFORE YOU CAME" AND HE SAID, "YEAH BUT YOU DON'T ALWAYS GET THE RIGHT SOFTWARE THAT WAY - YOU HAVE TO CALL IN AND ASK THEM TO DOWNLOAD THE LATEST SW" SO NOW MY SYSTEM IS WORKING FINE. WE DIDN'T REALLY DO ANYTHING TO FIX MY "PANASONIC" ISSUES - BITE YOUR TONGUE! - AND ONCE AGAIN US DIE-HARD PANASONIC USERS HAVE DODGED ANOTHER BULLET.

SO ONCE AGAIN I HOLSTERED BY FINAL ARGUMENT - THE ONE ABOUT FCC SB98 GUARANTEES STANDARDIZED CO LINES TO EVERY CUSTOMER WHETHER PHONE COMPANY OR DELEGATED PHONE COX (AKA COX) AND LIVE TO WAGE THAT BATTLE ANOTHER DAY.