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Is anybody else having problems with outgoing calls being logged in the Voicetools? This has been on-going for over a month.
There have been several tickets open, which have always been "escalated," but that doesn't seem to fix anything. I have talked
to probably about a dozen phone CSR's, but nobody seems to be able to give me a definitive answer as to what the problem is. I
gave them permission to set up a temporary password so they can look at my call history. I have started my own phone log because
they ask me what numbers I called and when. Still no resolution. I talked to someone last night and he told me it's because I dial
*82 before the number. That seemed odd to me. First time I heard that and why should it matter that I dial *82? One girl I spoke with,
who seemed quite knowledgeable, pinpointed the problem started in October when I was switched over to the new "platform" as she
called it. What does that even mean? I am trying to be patient, but this is getting ridiculous.
I can’t download the Cox Voice Everywhere app since I do not have a smart phone. I have made calls with *82 since the code change, but those outgoing calls still don’t show in my call history.
So tomorrow it will be fixed? (hopefully)