Receiving phone calls on a Cox VOIP phone.

When I try to call a Cox VOIP phone from my landline with another phone company I get a recording "All Circuits are busy, try again later."  If I call from my cellphone it works fine.  I have called the tech support from my phone company and they cannot find any problems on my end.  The Cox VOIP customer called cox tech support and they said their equipment was working correctly also.  Obviously something is wrong.  Could you please double-check your equipment. 

  • Hi Mark L,

    Thank you for reaching out to us through Cox Forums. So that we can address this issue, we will need to take this conversation offline. Please email my team at cox.help@cox.com with this post, your full name, and the 10-digit Cox telephone number in question.

    Maria L.
    Cox Support Forum Moderator
  • Does it only happen when you call from your phone company? If so, who are they? My guess is they have the number in their switch still after a port. If so, I don't think that is a Cox problem but perhaps I am misunderstanding.