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As of approximately 6:04 PM EDT on 10/22/2018 here in Hampton Roads, VA, the Caller ID timestamps are approximately 11 minutes slow. I verified this with multiple calls using 2 autonomous caller id display systems. What gives?
I was under the impression that the timestamp was sent along with the Caller ID info from the switch. Is this not the case?
Maybe JonathanJ thought you meant TV Caller ID. Either way, rebooting the phone modem might help. If you can log into into it (depending on model) at 192.168.100.1 see if the time is correct there.
Thanks just the same, but I have since verified that the Caller ID info sent from the switch does include a date and timestamp. Therefore, regardless as to where the Caller ID info is displayed (i.e. handset display, TV screen), it should represent the Caller ID info sent from the switching facilities between the first and second ring. Not sure what time standard they're using. As an aside, we recently lost communications with the telephony server (verified via the web interface) and had to reboot our modem to restore the service. I can't recall ever having to do that. Perhaps, they're experiencing a few bumps with the new equipment.
Rob H. said: but I have since verified that the Caller ID info sent from the switch does include a date and timestamp.
May I ask how you verified this? Have you tried plugging a phone direct into phone modem or NIU? Which one do you have BTW?
According to various online references, that's the way Caller ID normally works. Should you learn otherwise, kindly share it in this topic. Thanks.