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Rosebud84's avatar
Rosebud84
New Contributor III
6 years ago

Call history log not working

I can’t access my call history log on the cox website or on the cox connect app.

Can you put in a ticket with tech support?  Thanks.

14 Replies

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  • Hi Rosebud84, log into http://phonetools.cox.com and make sure Call History is enabled. When did Call History last capture call information? -Becky, Cox Support Forums Moderator
    • Rosebud84's avatar
      Rosebud84
      New Contributor III

      Yesterday, at 4:04pm.  Phone tools on website seems to be working now, but calls don’t load on the app.

      I prefer using the app.  I get a spinning circle and the forever “loading”. Then it says error code 1000.

      • Becky's avatar
        Becky
        Moderator
        Hi Rosebud84, what version of the app are you using? Go to Settings/About This App to get the version number. -Becky, Cox Support Forums Moderator
  • DibbleDop's avatar
    DibbleDop
    New Contributor

    Phone Tools isn't working for me either via the web.  I get a "spinner" then a message that says "We are currently experiencing technical difficulties to process your call history request".  I don't have the app.

    • JP_Sports's avatar
      JP_Sports
      Contributor

      Same here.  Works intermittently on the app and desktop site.

      • Becky's avatar
        Becky
        Moderator
        Thanks, everyone, for your input! I've submitted an escalation ticket. Hopefully, Phone Tools Call History will be back online soon. -Becky, Cox Support Forums Moderator