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Please help. My Nomorobo is set up and verified by Nomorobo. Everything is in order. They have called to day it is enabled. But it is NOT working. Cox refuses all responsibility/. I have to contact Nomorobo. I have done that 3 times. They say they will get back to me. They havent. Everything is done correctly and that is verified by both Cox and Nomorobo. I am getting all my calls....10 just today. I am at my wit’s end. Please help.
Is your number listed as Protected on your Nomo account page?
I read the setup instructions and it's kinda vague how to initiate the Protected status. It's step 7. The previous step (6) instructed to test your phone from your Nomo account page...which you successfully did...but to let your phone ring 3 times.
"You will immediately receive a call letting you know if everything is setup correctly. Please pick up the phone after the third ring."
I wonder why it's 3 rings? Did you wait for 3 rings? Then in Step-7, it reads (after waiting 3 rings), "Your number will now be listed as Protected."
Also, on your Nomo account page, is there an option to enable or disable Nomo? That seems like an essential feature if you're waiting for a critical call from an unknown number and you don't want Nomo tinkering with anything.
Is there any reason for me to keep Nomo on my computer if it isn't working? I don't know that I want the phone numbers of everyone who calls me listed there. They are treating this as an active account with all calls being blocked. The fact is no calls are being blocked so I'm wondering if it is better to just get rid of it. I would wait a week or so to see if they ever respond to any of my messages, but, after that, should I keep it or dump it?
CORRECTION: my response from NOMO seems to have come from the message I left on the FB page so if you need to message them, try that. It might be one and the same ...the FB people may also be the support people that Becky posted.
Did you ever call Nomorobo? I search this thread but couldn't find their number.
No, I contacted them through FB and through the email address Becky gave us. They replied the next day. They are still working on it. The numbers that I gave them that were not blocked are numbers that Robo has had blocked and for quite some time. They are now talking with their contact at Cox to try to figure out what is happening because they all should have been blocked. I have not heard back since this morning, but I think it will be a day or so before i get any information. It sounds like some troubleshooting with Cox is what is going on now. This Robo thing is so new; there are bound to be problems getting it up and working. Nomorobo is very responsive when you contact them through proper channels. Sending them a message through their website was not good. But, FB and Becky's address both seem to get through.
I feel the problem is at Cox. Nomo has been around for 5 years and although I wouldn't says it's 100 percent effective, it should at least block chronic numbers.
Keep us posted on what nomo found at Cox, if anything.
Good recommendation on the Nomo web query. Nomo website is horrible.
The Nomorobo Facebook page is excellent....they respond right away. I will let you know what happens. I haven't heard back from Nomorobo. He was contacting Cox today and said he would get back to me as soon as he had an update. I'm kind of guessing that I'm not the only one having the problem....this whole thing is very new here, so there is probably a glitch somewhere that, hopefully, can be found and corrected.