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Please help. My Nomorobo is set up and verified by Nomorobo. Everything is in order. They have called to day it is enabled. But it is NOT working. Cox refuses all responsibility/. I have to contact Nomorobo. I have done that 3 times. They say they will get back to me. They havent. Everything is done correctly and that is verified by both Cox and Nomorobo. I am getting all my calls....10 just today. I am at my wit’s end. Please help.
Is your number listed as Protected on your Nomo account page?
I read the setup instructions and it's kinda vague how to initiate the Protected status. It's step 7. The previous step (6) instructed to test your phone from your Nomo account page...which you successfully did...but to let your phone ring 3 times.
"You will immediately receive a call letting you know if everything is setup correctly. Please pick up the phone after the third ring."
I wonder why it's 3 rings? Did you wait for 3 rings? Then in Step-7, it reads (after waiting 3 rings), "Your number will now be listed as Protected."
Also, on your Nomo account page, is there an option to enable or disable Nomo? That seems like an essential feature if you're waiting for a critical call from an unknown number and you don't want Nomo tinkering with anything.
Is there any reason for me to keep Nomo on my computer if it isn't working? I don't know that I want the phone numbers of everyone who calls me listed there. They are treating this as an active account with all calls being blocked. The fact is no calls are being blocked so I'm wondering if it is better to just get rid of it. I would wait a week or so to see if they ever respond to any of my messages, but, after that, should I keep it or dump it?
Yes there is an optiion for I forgot my password. I was afraid to try that because they will make me change my password and that will foul up everything. All Robo pages are blank and say I have to log in, Cox pages let me in. When I log into Cox it's fine. When I log into Robo they say there is no such password. When I thought I might start over and sign up again, they tell me my account is already activated, but won't take the password.
It may still have a session with you. Close your browser, delete your cookies and if you have a cleanup utility run it. Just deleting your cookies should suffice.
I had to reset my password on the Robo pages. I used the same password I used before (the one they said was incorrect)and they accepted it. I can now get on the Robo pages. I confirmed that it was enabled after all of that Yes, it is But, it is still not blocking calls. I'm giving up. Thanks so much, Bruce, for your help. I think I'd just as soon have robo calls as deal with Nomorobo!
Lily, thanks for your explanation. It is a good warning about rushing to implement Nomorobo. Either we need to wait until the kinks are fixed or we need to avoid it completely. Especially since we are receiving stories that the telemarketers have learned to fool Nomorobo.
Reporting in: NOMOROBO contacted me today by email. Everything is set up correctly. They then asked for phone numbers that had come in and were not blocked. They were going to check those out. I have not heard back and probably won’t until tomorrow because of the time. But I can report that the contact person was concerned that it wasn’t working and seemed committed to getting it fixed. I hope they can figure it out. This seems to be an unusual situation. Just my luck!
the email address that Becky left above seems to work in getting a response from NOMOROBO. I never heard back from the messages I had left on the website.
CORRECTION: my response from NOMO seems to have come from the message I left on the FB page so if you need to message them, try that. It might be one and the same ...the FB people may also be the support people that Becky posted.
Did you ever call Nomorobo? I search this thread but couldn't find their number.
No, I contacted them through FB and through the email address Becky gave us. They replied the next day. They are still working on it. The numbers that I gave them that were not blocked are numbers that Robo has had blocked and for quite some time. They are now talking with their contact at Cox to try to figure out what is happening because they all should have been blocked. I have not heard back since this morning, but I think it will be a day or so before i get any information. It sounds like some troubleshooting with Cox is what is going on now. This Robo thing is so new; there are bound to be problems getting it up and working. Nomorobo is very responsive when you contact them through proper channels. Sending them a message through their website was not good. But, FB and Becky's address both seem to get through.
I feel the problem is at Cox. Nomo has been around for 5 years and although I wouldn't says it's 100 percent effective, it should at least block chronic numbers.
Keep us posted on what nomo found at Cox, if anything.
Good recommendation on the Nomo web query. Nomo website is horrible.