Read the forum guidelines
A senior citizen we know has been getting snail mail, phone calls and email, threatening to shut off Cox phone service if a service appointment iisn’t scheduled. In addition, Cox marketing seems to be using the same event to ‘upsell’ people to services they don’t need.
The phone number printed on the snail mail ISNT a legitimate Cox phone number, according to a CSR I spoke with:
The Cox CSR says their phone number is 844-290-8350
Also included is a web address: cox.com/updatemyphone
Can anyone else confirm this is a scam, or a legitimate item?
When questioned, Cox tech support says a switch needs to be made from “circuit switch” to “packet switch” technology, and a new modem needs to be switched in as well.
Anyone getting this too?
I think a third party has stolen the snail mail, rejigged the mailer to include a different phone number.
I have.a scan of the mailer, but I don’t think Cox allows image uploads in these forums.
can you verify that phone number I posted is either correct or not? The CSR I spoke with claimed it wasn’t.
OK, thanks. I was also told by the CSR that these equipment / modem updates won't cost anything, either in hardware or service call charges - correct as well?
anyone? anyone home at Cox? Can you confirm please?
Hi again Carol. Can you tell me if there are any charges, either hardware or service call, for this changeover?