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My transcripts from Cox Voice Mail are not being received, or more accurately seldom received and it can take 12 - 18 hours. Out of over 20 some tests, I got two in gmail and they were delayed by many hours. When they are received, I get a ? mark in front of the sender name put there by Gmail. If you mouse over the ? mark, you see the following. "Gmail couldn't verify coxmail.com actually sent this message ( and is not a spammer)"
If you click on the ? mark you get sent to a link that says "Check if your Gmail message is authenticated" https://support.google.com/mail/answer/180707?visit_id=636710781858943249-2443676893&p=email_auth&hl=en&rd=1
Now I tested with yahoo mail and I get a transcript right away. I also tested with other folks that have gmail accounts and they didn't get a transcript either. However all the Yahoo users did. And Yahoo users got transcript withing a minute.
Called cox and they were very helpful, gave them my password and they said my setup was right, they played around by turning off/on and reentering emails, still same results. Even emailed me to test my gmail.
Cox gave me a number and sent it on to someone else to look at.
I think Cox is doing something that Gmail thinks is wrong in the header?? Wish they would just get it fixed.
This is amazing.. I've had an open ticket for 2 months complaining about this with Cox management and have been called a liar about it happening, proved it was happening then told multiple times they are fixing it. Finally, after 2 months they claim they called my house and told me since the phone wasn't answered and they closed the ticket. How is this possible since I HAVE COX VOICEMAIL active. More lies. Now I had to open a new ticket to start all over. And for the record, I'm not having the wav file attached to my emails so the claim that it's GMAIL's issue scanning attachments is completely false.
How do I email the team? Ticket # is CUI 7076933