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I posted this issue last month, but no one from Cox answered me. I called in and got last month's calls taken off of the bill, and was assured it would not happen again. I just looked at my last statement online (paperless billing here), and I have 23 charges for Nomorobo intercepts. I live in Tucson, but when I activated nomorobo I was given a Phoenix number for the simultaneous ring. Can you either give me a local number for this, or exempt the Phoenix number from the charge?
MarkM1 said:To get this resolved, you will need to have them give you a number that is local to your area.
Even though I think Cox could contact Nomorobo on behalf of the user, since this is effecting many users, here is the contact form for a support request.
Have to thumbs down this comment. Does the social media team have no way to escalate to a Telephone Test Desk or anything similar? OP is threatening to change providers so saying "call Nomorobo" sound like finger pointing. Is there ANYthing else you guys can do?
So you are saying that Cox Communications isn't capable of either mapping that number as a free call, or giving me intrastate calls in general at no cost? There doesn't seem to be any way of contacting nomorobo human to human, but I have left multiple contact form requests with them and got no response so far.
As many calls as I have made to Cox to resolve this, that's how many different stories I have gotten from Cox. I've been told it "was a known issue effecting many users", "It doesn't matter which phone numbers you use for simultaneous ring, they do not effect the service", and "why not just pay for unlimited long distance?". I have always known, and insisted to all the CSRs I talked to that the issue was that I need a local number to use!
This is a service you offered us, because of tremendous customer demand, and yet you seem completely unwilling to offer any real help at all.
My next interaction will be at the cox store, where I will return my phone modem, and disconnect my phone, and finally will have this fixed. Subsequent to that I am going to purchase a streaming system and divorce myself from Cox television service as well. There are companies out there that still value good customer relations, and endeavor to resolve problems, rather than passing the buck and looking for reasons that help cannot be offered.
Sorry I wasn't of more help. I dug around for a phone number for NoMoRobo but could NOT find one. I think everything is automated to get to them, and the system is very backed up. I will hang back from this thread for now and see what the other moderator say. Good luck!