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My Cox network was just recently upgraded and I have the new modems working with a Panasonic phone system with 3 incoming lines and approximately 12 stations throughout the house. I have no other symptoms or problems. The alarm system tested fine after and it camps onto line 1 of 3 lines.
We have gotten feedback from people we would call with cell phones who reside in the US. Two so far.
During a call and within 1-2 minutes after connecting, the person we're speaking to receives another call from our same number and caller ID. Being its on a cell they get invited to HOLD, IGNORE, or JOIN the new call. After asking us why we're calling them again, they reject the call and within another minute another call comes in.
It's as if we have an ECHO of some kind that redials the same person.
I have tried this with my own cell phone at home and could not duplicate it.
Has anyone else seen this issue?
ALSO - we should note that so far there doesn't seem to be anyone else having this issue. That information would probably be the most influential in my troubleshooting. If in fact nobody is having this issue that is on the new modems or has a house switch like a Panasonic, then the fact that I'm the only one would tell me this is something specific to my setup.
If anyone wants to help me search for anything else that looks like this - I've been searching with every key word I can think of and nothing pops up.
Im'a trying. :-) Seeing my other posts? What model is the Panasonic device? Is it a full PBX?
WOw that is a beefy manual. I tried to skim through it but it's tough. I guess one way to simplify it is to buy a normal phone and connect it to jack 1, 2, then three, and make test calls and see if the issue returns. If it does, it rules your equipment out.
I doubt it's the Panasonic, unplug lines 2 and 3 and test.
Yea, I doubt it too. But both problems (PBX or Cox Provisioning) are going to be a pain to fix, so I think it's good to isolate it from the start. Don't want to have to read the entire Panasonic manual if I don't have to.
::edit:: Not to say I am looking to point fingers. If the issue happens to be a setting in the Panasonic, I will be just as willing to research that. Actually I kind of hope it's your Panasonic and a easy fix, because if it's some weird glitch on Cox's end, it will be outside our (forum users) ability to help. If it does go that route, make sure you get the ticket number to follow up.