Must install a modem for basic phone service

On Friday 5/18 I was working from home & my broadband went down, including phone.  Viewing the app told me there was a service issue in the area I saved a screen shot lol) but when I called an hour later the phone rep said no, no service issue and she proceeded to get me back online.  When I mentioned no dial tone she said something to the effect of yes, I see there might be an issue & wanted to schedule a tech to visiting.  I declined, but by Monday there was still no dial tone so I checked via online chat.  The online tech advised a modem was now required for digital phone.  I had been getting repeated emails and door hangers all spring about "upgrading my equipment" which I ignored but then checked to see if it was required.  I was told repeatedly NO, that NO upgrade was required to maintain my service.  However, the online tech yesterday said, YES, a modem is now required.  I'm beyond annoyed - I DO NOT WANT yet another electrical device that I have to plug in just to get basic phone service.  Worse, I purposely asked for month and was told it was NOT required.  Where on earth did this disconnect (no pun intended) happen and why would it not have been made crystal clear that I can no longer maintain an analog line?  I don't even use the *** basic tier of tv I'm paying for so I'm ready to chuck it all.

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