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why is cox charging $20 to send an emta modem ?

We still have the outside NIU for cox phone and got our final notice for the emta change which should be free, but we are being charged $20.  we also are on premiere 150 mdown and the only emta's that look s like it will handle it is the D3.1 emta which is for gigablast customers only.

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  • Andrew Wees, The forums are intended for discussing technical topics (which I see you're also doing.) For billing assistance please share your inquiry by emailing us at or message us on Facebook or Twitter. Please include the details of your inquiry and a copy of any communication you have received regarding the matter so we can review it.

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