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My onscreen caller ID is not working (again) (still).

This past weekend I did a chat with "Annie P", and she went through the canned list & rebooted the cable box and satellites, even though I had already done it and told her so.  Then she said she would elevate the issue and someone would call me "within 5 minutes"--which I didn't believe, but was hopeful.  Well, no one called, and here is is several days later and still no call, and no onscreen caller ID.  This problem happened a year ago, and once before that also.  What is the issue?  Can it be fixed?

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  • Essential Features Pak"

    Got me. Every time I try to look it sees that I a logged in and and tries to upsells me. I can't log out because then I can't post here. Also, I think it possible things are up in the air right now. For instance, when it tried to upsell me it tries to sell me  "Cox Voice Premium" it said NMR is available, even though I am pretty sure it isn't available. 

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