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This past weekend I did a chat with "Annie P", and she went through the canned list & rebooted the cable box and satellites, even though I had already done it and told her so. Then she said she would elevate the issue and someone would call me "within 5 minutes"--which I didn't believe, but was hopeful. Well, no one called, and here is is several days later and still no call, and no onscreen caller ID. This problem happened a year ago, and once before that also. What is the issue? Can it be fixed?
Well, it worked for a few weeks, but it is now no longer working again!
Did it stop working around the time you got NMR? I think to get NMR you need to have Cox Voice, and Cox Voice isn't compatible with TV Caller ID. Do you notice if your call history under Telephone tools on Cox's website doesn't work too?
Lucky duck! Do you notice if Anom. call rejection also changed? I heard of the possibility that it could be set to block all anom. calls, not just private calls.
Not sure where to look for that. It might not be in my Phone package. The only toggle I see under phone settings is now simultaneous ring.
Odd. It should come free with caller ID, which I assume you have to have for NMR to work. I just looked and appears you can only turn it on/off with *77 and *87. Looks like part of the reason they redesigned the site was to change all the support material for Cox Voice. Looks like they are actually preparing ahead of time. OMG!
If *77 is to turn it on, I can give it a try. I don't know if it will make a diff, tho, because nomorobo is catching calls without names. Lots of those. A few with names of cities only, likely cell calls, and a few "name unavailable". I did see an odd one on the callerID screen on my phone: "Fraud Likely" on May 11th, before I activated NMR but not necessarily before it was available. I had never seen that one before. Is there a link I can use to see the features available in "Essential Features Pak"?
OldJedi said:Essential Features Pak"
Got me. Every time I try to look it sees that I a logged in and and tries to upsells me. I can't log out because then I can't post here. Also, I think it possible things are up in the air right now. For instance, when it tried to upsell me it tries to sell me "Cox Voice Premium" it said NMR is available, even though I am pretty sure it isn't available.