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Last week, we bought a new phone modem - Arris TM 3402A. This week I tried to connect a phone to it. No anything. No dial tone. No light on the front of the modem. The phone I used to connect to the modem works when connected to a land line jack.
What's the light on its front supposed to indicate...power? It sounds broken to me. Besides, why are you buying a telephone modem? According to FCC rules, service providers are required to freely issue all equipment to receive telephone service. Meaning, Cox gives you a modem.
The light on the front is in the shape of a telephone. It is not lit.
You're right it was a free modem, if you don't count the cost of gas and the time to return the old modem to Cox, and the time spent trying to get it to work as a modem, and the time now being spent trying to get the phone part to work. Absolutely free!!
My guess is during troubleshooting they either reset the provisioning on the modem, and forgot to add the telephone occurrence back on, or telephone is assigned to a different modem. Do you have any other modems on your account?
Great...besides time, energy and gas...you didn't pay cash for the modem. I'm sure the modem works but Cox is just fumbling its activation.
I've got a new Cox modem setting on my shelf. I'm just waiting for old modem to finally become obsolete before installing it.
This telephone "upgrade" has been weird. Cox constantly sent urgent letters to upgrade last summer, but I never did. The final letter said I'd die due to no 911 service, but I never did. It's been six months since the final warning and my phone service still works. I still call people and still get lots of nuisance calls. What is this "upgrade" about?